Frequently Asked Questions
Everything you need to know about your Polishey experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
Are Polishey products cruelty-free?
Yes, we are proud to be 100% cruelty-free. We do not test our products or ingredients on animals, and we only work with suppliers who uphold these same ethical standards.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return unopened items for a full refund or exchange.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.
Do you offer professional discounts?
Yes, we provide a Pro Program for licensed beauty professionals. Please visit our 'Pro' page to submit your credentials and apply for exclusive industry pricing.
Is your packaging recyclable?
We are committed to sustainability. Most of our product packaging is made from recyclable glass or BPA-free plastic, and we use eco-friendly materials for our shipping boxes.